Common Questions

How do I get the app?
Download the app here:
iPhone http://tinyurl.com/yfddu8bs
Android http://tinyurl.com/4zeezj5j

The app is not working for me, what do I do?
Updating the app fixes most issues.

If you are a new member it may take some time to be accepted into the union and allowed to register for the app.

If you are having issues with the app please contact the front office of Teamsters Local 222 at (801) 972-1898 and speak with Amanda (ext. 20) or Carly (ext. 21).

Questions regarding your pension or retirement?
Questions regarding the pension should be directed to the Western Conference of Teamsters Pension Trust at 1-800-531-1489.

To schedule a Pension Review appointment by calling Andrea 801-679-4326

For questions regarding the Teamsters-UPS 401(k), please call 1-800-537-0189

How do I use the Teamster Legal Services?
Check the Teamster Legal website to find an attorney by their area of law and near you. 
https://teamsterlegal.com/ or call here 1-800-222-3025

How does my child apply for the Teamsters Local 222 scholarship?
See here: https://teamsterslocal222.org/scholarship-information/

How do I enroll or withdraw from DRIVE contributions?
Check the DRIVE tab on the Teamsters Local 222 website. Link

How do I do a part-time non-educational transfer?

Follow the steps here: Transfer Process

Insurance related questions: 

How do I enroll in insurance? 

UPS employees are eligible for insurance after 9 months of work at UPS. You must fill out the enrollment form and send it to Southwest Service Administrators via fax or mail. It can take up to 45 days to process or update your enrollment form and for your medical cards to be sent.

Full-time UPS employee Enrollment Form

Part-time UPS employee Enrollment Form 

Send the completed form here, via fax or mail

Southwest Service Administrators, Inc.Phoenix, AZ Service CenterP.O. Box 43110Phoenix, AZ 85080-3110 Fax number: (480) 302-2237

How do I add or take off my spouse or child from my insurance? 

You must fill out the enrollment form and send it to Southwest Service Administrators via fax or mail. 

If adding a spouse, you will need to include a marriage certification. 

If adding children, will need to include birth certificates. 

It can take up to 45 days to process or update your enrollment form and for your medical cards to be sent.

Full-time UPS employee Enrollment Form

Part-time UPS employee Enrollment Form 

How do I update my information with my insurance? 

You must fill out the enrollment form and send it to Southwest Service Administrators via fax or mail. It can take up to 45 days to process or update your enrollment form and for your medical cards to be sent.

Full-time UPS employee Enrollment Form

Part-time UPS employee Enrollment Form 

How do I get replacement medical cards?

Call Southwest Service Administrators: 855-292-7954

What are the eligibility requirements for insurance coverage? 

Part-time employees must punch in once a week for coverage for that week. 

Full-time employees must punch in once in a calendar month to receive health insurance for a month period. Full-time employees insurance is forwarded 2 months, this means when you punch in in January it is covering your insurance for March. Please call Southwest Service Administrators for the most accurate, up to date information regarding your coverage.855-292-7954

Question or concerns regarding your insurance? 

If you have questions, concerns or issues regarding your insurance you will first need to call Southwest Service Administrators (855) 292‐7954

How do I contact my insurance regarding an issue?
Call Southwest Service Administrators (855) 292‐7954

How do I find a provider?
For part-timers: check the Aetna Directory link
For full-timers: check the Cigna Directory link
For vision: check the VSP Directory link 

Medical Leave

I need a medical leave, where do I start?
If you were injured at work you must report the injury to UPS and follow their process. 

If you were injured off the job or have a qualifying medical event and will require more than 3 consecutive days off then apply for Short Term Disability.

If you need intermittent days off due to a serious medical illness, to take care of an immediate family member with a serious medical illness or for the birth of a child, adoption or foster child apply to FMLA.

Do I keep my insurance while on an approved medical leave?
For workers compensation, you will continue to have coverage for up to one year.
For FMLA, you will have no lapse in coverage.
For short term disability, you will continue to have coverage for 6 months.
For long term disability, you will continue to have coverage for 6 months.

Do I need to apply for a Withdrawal Card with Teamsters Local 222 when taking a medical leave?
Yes, you can apply for a Withdrawal Card here: Application for Withdrawal Card

You must notify Teamsters Local 222 when you return to work to be taken off of Withdrawal. Call (801) 972-1898 and speak with Amanda (ext. 20) or Carly (ext. 21).

Q: What is a withdrawal card and why is it so important?

A: If a member does not work any days in the bargaining unit during the current calendar month the member shall be issued an honorable withdrawal card upon request. All financial obligations including dues must be paid current at the time of the request. It is very important to request a withdrawal card in a timely manner as dues can accrue until a withdrawal card is requested. Upon returning to bargaining unit work, you are required to contact the Local Union immediately to deposit your withdrawal card and return to “active” member status.

Q: What happens if I don’t request an honorable withdrawal card?

A: If a member does not request a withdrawal card, he/she shall stand suspended at the end of the third month, and shall not be entitled to any rights or privileges of membership. Upon returning to employment at the craft a re-initiation fee plus back dues will be required for entitlement to the rights and privileges of membership. 

Short Term Disability and Long Term Disability

Short term disability is for when an employee is injured off the job or has a qualifying medical event and will require more than 3 consecutive days off then apply for Short Term Disability.

Short term disability can be taken for up to 6 months. If more time is required then you must apply for long term disability which lasts an additional 6 months. Only full-time UPS employees are eligible for long term disability.

You must notify The Hartford of your leave of absence, in addition to sending the application to Southwest Service Administrators. 866-825-0186

How to apply for short term disability:
For part-time UPS employees:
Short term disability form
Directions

For full-time UPS employees:
Short term disability form
Directions

Send the completed form here, via fax or mail. 

Southwest Service Administrators, Inc.Phoenix, AZ Service CenterP.O. Box 43110Phoenix, AZ 85080-3110 Disability fax line: 602-324-0553

How do I get my employer to fill out section B of the form?

Contact your supervisor or HR department and request they complete the form for you.

How do I check the status of my short term disability claim?
Call Southwest Service Administrators (855) 292‐7954

How much will I be paid while on short term disability?
Employees will be paid by Southwest Service Administrators, contact SSA for issues regarding payment while on short term disability.

For part-timers: 66% of your wage up to $500/week
For full-timers: $300/week

Do I keep my insurance while on short term disability?
Yes.

Are part-timers eligible for long term disability?
Only full-time UPS employees are eligible for long term disability.

What do I do when I am ready to return to work?
When you are ready to return to work, you MUST call your management team and The Hartford at 866-825-0186 to report your return to work. This is an important step to ensure that you do not experience issues with benefits and/or pay. The Hartford does not require a letter authorizing your return.

On the Job Injuries and Workers Compensation

If you were injured at work you must report the injury to UPS and follow their process. 

What is TAW or light duty?
TAW is Temporary Alternative Work or commonly known as light duty. “This program is designed to provide temporary work opportunity to those employees who are unable to perform their normal work assignments due to an on-the-job injury.” 

For on the job injuries, the company may allow you to work for 30 days and accommodate your restrictions before placing you in workers comp. 

While on TAW, you are entitled to your daily guarantee with a start time no more than 2 hours earlier or 2 hours later than your normal start time, provided the work is available. 

Questions regarding pay for workers compensation?
Worker’s compensation is determined by state law. Check the Utah Labor Commission for the most up to date information. See here for the 2023-2024 quick reference guide to workers compensation in Utah.

How long do I keep my insurance while on workers comp?
For up to one year after your workers compensation claim began.

FMLA 

Am I eligible for FMLA?
Full-timers must have worked 1,250 hours in the past rolling 12 months to be eligible.

Part-timers must have 3 years with the company and have worked 625 hours in the past rolling 12 months. 

What are the qualifying reasons for FMLA?

• 1. Birth of a child;
• 2. Adoption or placement for foster care;
• 3. To care for a spouse, child, or parent of the employee due to a 
• serious health condition;
• 4. A serious health condition of the employee.

How do I get on FMLA?
Call The Hartford 866-825-0186 and follow the process.

Do I keep my insurance while on FMLA?
Yes.

Can I take quarter or half days for FMLA?
Only if your FMLA documentation specifies allowing it.

Is FMLA paid?
No, FMLA is an unpaid leave.

Can my employer burn my entitlements while I use FMLA?
Employees are allowed to retain up to two weeks of accrued paid vacation, the remaining entitlements may be cashed out by the employer when the employee uses FMLA.